Privacy Policy

1) Who we are

Controller: Mia agency LLC
Mailing address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA

Contact email: info@miaagency.com (primary method of contact)

We do not publish a phone number or social media handles for privacy and security reasons.

2) Information we collect

We collect only what we need to respond to inquiries and deliver services.

Information you provide: name, company, business email, budget range, target platforms, and any message or files you send us via our contact form or email.
Transactional/contract info (clients only): invoicing details, billing contact, service scope, and necessary compliance documentation you choose to share (e.g., W-9 requests).
Technical data (minimal): essential cookies or similar technologies strictly necessary to operate the Site (e.g., load balancing, security). We do not use advertising cookies. If we enable analytics in the future, we will update this Policy and (where required) request consent.

We do not ask for or intentionally collect sensitive personal information (e.g., government ID numbers, health data).

3) How we use your information

To respond to inquiries and provide proposals.
To perform a contract and deliver services.
To maintain security, prevent fraud, and comply with law.
To manage records, invoicing, and accounting.
To improve the Site and our services (aggregate, non-identifying insights only).

4) Legal bases (EEA/UK visitors)

Where GDPR/UK GDPR applies, we rely on:

Contract (Article 6(1)(b)): to evaluate proposals and provide services.
Legitimate interests (Article 6(1)(f)): to run and secure our business, keep records, and respond to inquiries.
Legal obligation (Article 6(1)(c)): bookkeeping, tax, and compliance.

5) Sharing of information

We do not sell your personal information. We share it only with:

Service providers (processors): hosting, website platform, email provider, cloud storage, accounting, and similar vendors who act under contract and process data on our instructions.
Professional advisors & authorities: where required (e.g., tax filings, legal claims, fraud prevention).
Business transfers: if we undergo a merger, acquisition, or reorganization, your information may transfer as part of that transaction.

6) International transfers

We are U.S.-based and may store/process data in the U.S. and other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) with our service providers to protect personal data transferred from the EEA/UK.

7) Data retention

Prospective clients: inquiry records are kept for up to 24 months after last activity, unless you ask us to delete sooner (subject to legal obligations).
Clients: contract and billing records are retained for the period required by applicable law (typically 7 years for tax/accounting).

8) Your rights

If you are in the EEA/UK (or similar jurisdictions), you may have the right to request access, correction, deletion, restriction, portability, or to object to certain processing.
California residents may have rights under the CCPA/CPRA (e.g., access, deletion). We do not sell or share personal information as defined by the CPRA.

To make a request, email info@miaagency.com. We may need to verify your identity and jurisdiction before responding.

9) Cookies & similar technologies

We use essential cookies necessary for the Site to function (e.g., security, session management). We do not use advertising cookies. If we later enable analytics or non-essential cookies, we will update this Policy and, where required, obtain consent.
Do Not Track: We do not respond to DNT browser signals.

10) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information (e.g., access controls, encryption in transit where supported). No system is 100% secure; please take care when sending information by email.

11) Children’s privacy

Our Site and services are intended for business users. We do not knowingly collect personal information from children under the age of 13 (or 16 where applicable).

12) Third-party links

The Site may link to third-party sites or services we don’t control. Their privacy practices are governed by their own policies.

13) Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. We will post the new effective date at the top of this page. Material changes will be highlighted on the Site.

14) How to contact us

Questions or requests about this Policy or your data?
Email info@miaagency.com.